NoonWake Shop
Terms of Sale
Physical and digital purchases, recurring subscriptions, payment, delivery, cancellations and customer remedies.
Seller and contact
Noonwake Shop is operated by NOONWAKE TECHNOLOGY (HONG KONG) CO., LIMITED. Our correspondence address is Room 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, HONG KONG. Contact support@noonwake.com for support or privacy requests. This correspondence address is not a return address; obtain return instructions before sending a parcel.
What you are buying
Review the item, exact variant, quantity, currency, price, shipping, applicable tax and policy version before payment. Calendar Device, E-Ink Phone Case and the white-crystal Luma Bracelet are offered as in-stock physical products. A waitlist signup is not an order or payment commitment. Any item-specific terms must be clearly shown before checkout.
Prices and payment
Prices are in US dollars. Physical-product purchases use one-time payments and do not enroll you in a subscription. The final order review shows the amount charged, including shipping and applicable sales tax, before submission. Any currency-conversion charges from your bank or card issuer are separate from our quoted price. Noonwake pays applicable import duties; you will not be charged import duties on delivery.
Payment and order records
An acknowledgement of a request is not by itself proof of successful payment or dispatch. Payment authorization and completed payment are distinct events. Keep your order confirmation and reference for support. If a confirmed order cannot be fulfilled, contact support for the applicable cancellation or remedy. Payment failure does not entitle you to unpaid goods.
Shipping
Our physical products are in stock and dispatch from Shenzhen, China, within 7 calendar days after ordering. We ship to the contiguous 48 United States, excluding Alaska, Hawaii and US territories. Shipping is USD 10 per order, with no additional shipping fee per item. Noonwake pays applicable import duties; you will not be charged import duties on delivery. Applicable sales tax is shown before payment. Transit time is additional; the dispatch period is not a delivery deadline.
Cancellations and delays
You may cancel for a full refund before actual dispatch. Creating a shipping label is not actual dispatch. If we cannot meet the stated dispatch time, we will notify you through your order contact, explain your cancellation option and obtain consent to a delay where required by law. Contact support through your order or support@noonwake.com. After dispatch, the Returns Policy and mandatory rights apply.
Delivery issues
Report a lost, damaged or incorrectly delivered parcel to support. A tracking label or delivery scan does not remove statutory remedies. Support will review the order and relevant shipment evidence.
Returns and warranty
You may request a voluntary return within 14 calendar days after delivery. Noonwake provides a 12-month hardware warranty from delivery for normal-use manufacturing or material defects. The Returns Policy explains eligibility, return postage, repair and replacement, and refund handling. Submit a support request before sending goods back.
Digital purchases and subscriptions
Digital products are delivered to the Starot or All Spirit account you verify and select before payment. Shop and App accounts remain separate. Check the selected App, recipient, product and purchase preview carefully. Coins, fixed-term membership and recurring subscriptions are different products. Digital products are purchased separately from physical goods and have no physical shipping charge. Payment confirmation and benefit delivery are separate steps. We retain the original purchase and delivery references; refreshing a page or checking a payment status does not authorize a second charge. For a duplicate charge or missing benefits, contact support with the original purchase reference.
Records and mandatory rights
Order confirmations and account history retain the purchase and the policy version accepted at checkout. No clause excludes non-waivable remedies for faulty, misdescribed, undelivered or otherwise legally refundable goods or services.
Fixed-term membership and App benefits
Fixed-term membership is a one-time purchase and does not automatically renew. The App purchase preview shows how the selected term affects your current membership or stored membership time. Existing subscriptions may cause a fixed-term purchase to be stored for later use under the App's rules. Any included coins, usage allowances, renewal dates and consumption rules are those of the selected App and product; the Shop does not promise an additional set of benefits.
Recurring subscription consent
Monthly and annual subscriptions renew automatically at the billing interval and renewal amount shown before you approve the subscription, until canceled. Review the initial charge, renewal amount, currency, applicable tax, billing interval and cancellation method before authorizing payment. One-time products do not create a recurring payment. Any introductory offer must separately disclose its duration and the subsequent charge; an ordinary price update does not itself authorize a change to your existing subscription.
Canceling or changing a subscription
Manage a Shop subscription from your Shop account using its subscription controls, or contact support@noonwake.com if you cannot access them. Request cancellation before the next charge and check the resulting status. Turning off future renewal normally preserves already-paid access through its confirmed paid period and does not itself refund that period. Some payment providers do not allow a canceled subscription to resume. A new subscription or switch of provider requires the existing billing relationship to have ended and a new eligibility check. We do not charge a new subscription merely because you close a payment page, unlink an account or ask to change providers. If the original request is still unresolved, check or resume that request rather than create another.
Failed payments and changes
A failed renewal does not create a new paid period. Already-paid access, any provider-confirmed grace period and the App's confirmed service status are handled separately. We do not promise free access merely because payment retries are pending. Contact support to resolve an unknown charge, canceled renewal or access dispute; refunding a payment does not automatically stop future billing. Material price or billing changes require the notice and consent applicable to the subscription and law.