NoonWake Shop
Privacy Policy
How Noonwake Shop uses personal data for accounts, purchases, delivery and customer service.
Seller and contact
Noonwake Shop is operated by NOONWAKE TECHNOLOGY (HONG KONG) CO., LIMITED. Our correspondence address is Room 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, HONG KONG. Contact support@noonwake.com for support or privacy requests. This correspondence address is not a return address; obtain return instructions before sending a parcel.
Scope
This notice covers personal data used for Noonwake Shop accounts, orders and customer service. Starot and All Spirit are separate services with their own privacy notices. A Shop privacy request or account unlinking does not delete a separate App account. Digital purchases use verified recipient links to the selected App; relevant purchase and delivery records are retained for the purposes described here.
Information we use
We use account and contact information, saved addresses, shipping and billing information, order items and amounts, payment and refund references, delivery and tracking records, returns and warranty cases, and correspondence. Records may include product serial assignments, purchase confirmations and the policy version accepted at checkout. For digital purchases, relevant records may also include subscription periods, verified recipient links and benefit delivery. Support messages and evidence may include information you choose to provide.
Technical information and cookies
The Shop uses account, cart and session identifiers, security verification and recovery records, abuse-control counters and operational diagnostics. Campaign attribution may include campaign details, click identifiers, referrer host, landing path and time. These records can remain identifiable even without a name. Account and cart cookies have a seven-day lifetime; pending signup and cache identifiers have a one-day lifetime; pending verification cookies last ten minutes; attribution cookies last 90 days. Cookie expiry does not delete separate order, email, database or log records.
How information is used
We use information to provide accounts and purchases, process payments, ship goods, handle cancellations and after-sales requests, prevent abuse, secure the service and keep required business records. Digital-purchase records may be used to verify recipients, deliver purchased benefits and resolve problems. Checkout consent does not authorize unrelated uses of personal data.
Service providers and recipients
Information relevant to a service may be handled by payment services, hosting and infrastructure services, transactional email services, and shipping and returns partners. Digital purchases involve the selected App, which receives the recipient identifier, purchased product and payment, delivery or reversal facts needed to provide the purchase. App passwords are not shared with the Shop. Payment services may also have independent recordkeeping duties.
International processing
The seller is based in Hong Kong, physical products dispatch from Shenzhen, China, and the Shop serves customers in the United States. Information may be processed in these places and in other countries where relevant service providers operate.
How long information is kept
Retention depends on the purpose of the information, the duration of your account or purchase, delivery and warranty obligations, disputes, security needs and applicable recordkeeping requirements. Required financial and purchase evidence may need to be kept after an account closes. Those obligations do not mean that unrelated profile or message content must be kept for the same period. Backups, exports and service-provider copies may have separate retention periods. A deletion request does not necessarily erase every copy immediately.
Your privacy requests
Subject to applicable law, you may request access or a copy, correction, deletion or other available privacy choices. Use the account privacy controls or contact support@noonwake.com. We may need to verify your identity and explain records retained for a valid obligation. Do not include passwords in a request. Applicable legal response deadlines take priority over our ordinary support target.
Security and policy changes
Access controls, verification and security measures help protect information, but no system is guaranteed risk-free. Report concerns to support@noonwake.com. Material policy changes will be communicated as required by applicable law. Existing order-consent records are not rewritten to indicate agreement to later terms.