NoonWake Shop
Returns Policy
Returns, refunds and Noonwake's 12-month hardware warranty.
Voluntary hardware return request window
Request a change-of-mind return within 14 calendar days after delivery. This is the deadline to submit a return request, not the deadline for the returned parcel to arrive. The item should be complete and in substantially unused condition with supplied accessories; reasonable inspection to assess the nature and function of the product is allowed. Opening the package alone does not disqualify a return. This voluntary window does not limit mandatory rights for faulty or misdescribed goods. Any item-specific return exception must be disclosed before sale and remains subject to mandatory consumer rights.
How to request a return
Use the order-owned support request in the Shop account or support@noonwake.com. Provide the order reference, affected item and reason. Photos may be requested when relevant to damage or defects; do not send payment passwords or full card details. Wait for the approved instructions and return address before sending a parcel. The company correspondence address is not automatically the returns warehouse. Send the return within 14 calendar days after approval; this is a dispatch deadline, not a deadline for arrival at the return destination.
Return postage and address
The seller covers reasonable return shipping for an accepted defect or wrong item; the customer covers change-of-mind return postage, with the method and expected cost disclosed before acceptance. Shipping allocation for other damage claims remains subject to review and applicable law. The return destination will be provided after support approves the return and before the customer ships it. No local US return address is promised.
Inspection and refund timing
After receiving and inspecting the returned item, we will notify you of the outcome and submit an approved refund within 10 business days. The payment institution may need additional time for the credit to appear. Required faster legal deadlines take priority. We will explain any proposed deduction and its basis and will not substitute store credit for a refund you are entitled to receive.
Cancellations before dispatch
Cancellation and a full refund are available before physical dispatch, including an unfulfilled paid preorder. If dispatch has already occurred, use the return process and applicable law. Do not classify label creation as actual dispatch. Material preorder delays require notice and any applicable opportunity to cancel.
Defects and warranty
Noonwake provides a 12-month hardware warranty starting at delivery for manufacturing or material defects under normal use, in addition to mandatory consumer rights. Contact support with the order reference and a description of the issue; relevant photos or safe troubleshooting may be requested. Normal wear and purely cosmetic wear that does not affect normal use are excluded. Damage shown to result directly from accident, misuse or improper modification or repair is excluded; this does not exclude unrelated defects or mandatory rights. We first assess whether repair is feasible, then arrange a same-variant replacement where reasonable repair is unavailable, or a refund where a reasonable repair or replacement cannot be provided as required by law. We cover reasonable return and replacement shipping for accepted warranty claims. Obtain approval and the return address before shipping. We explain the remedy and estimated handling time for each case; no fixed repair duration is promised. Supplier reimbursement is an internal matter and you need not seek a supplier remedy first.
Replacements
For an approved same-variant replacement, return the item first; we then provide the replacement at no price difference and pay shipping. Request support review before sending anything. Alternative variants, advance replacements or price differences require a separately agreed remedy. A return reference does not establish receipt of the item or completion of a refund.
Digital purchases and subscriptions
Report duplicate charges, incorrect recipient selections or failed digital delivery promptly through the original purchase or support@noonwake.com. Review depends on the original payment, verified recipient, delivered benefits, actual usage and applicable mandatory rights. No blanket “all digital purchases are non-refundable” rule is adopted. We first seek to restore missing benefits for the original payment; if the purchase cannot be provided, we address a refund or other required remedy without requiring a second purchase. Closing future renewal does not alone refund an already-paid period. Any prorated refund or benefit reversal is reviewed separately against the original purchase and App records; benefits from unrelated purchases are not removed. A payment refund and the App's benefit adjustment may complete at different times, and support will distinguish their status. The 14-day voluntary physical return and 12-month hardware warranty do not describe digital-product eligibility or limit mandatory digital-purchase rights.
Escalation and rights
If the initial resolution is unsatisfactory, reply through your Shop order case or support@noonwake.com with the case reference and requested remedy. The same first-response target applies; it does not set a guaranteed resolution deadline. This policy cannot reduce statutory rights or require waiver of a lawful payment dispute.